Custom Work and Art Commissions
Cancellations and Refunds
- You may cancel for a full refund before I begin work.
- After work begins, any refund will be based on the unfinished part of the commission.
- Completed work is not refundable for a change of mind, except as required by law or the payment platform.
- If I cancel, I will refund any work I did not complete.
Returns and Refunds for Physical Items
Custom and personalized items usually cannot be returned for a change of mind. Returns for other items follow the policy written hereafter. Any extra rights provided by local consumer law still apply.
For returns:
- Please check your shipping address before ordering.
- If an order is returned because the address was wrong or incomplete, you may need to pay to ship it again.
- Contact me within 14 days of receiving the item.
- Return the item in its original condition.
- The buyer is responsible for return shipping unless the item arrived damaged, defective, or incorrect due to an error on my part.
- A refund will be issued after I receive the returned item or as otherwise required by applicable law.